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Time to Move
Sally was moving up and
becoming a
hot property for Hilton Hotel. She was the only woman and black to
ascend to
the position of General Manager of a major hotel. She started out as a Room
Clerk at
the Washington Hilton and worked in 10 Hilton Hotels around the
country,
progressing through the ranks as Front Office Assistant Manager of the
Beverly Hilton, Director of Sales of the University Hilton near USC,
Resident
Manager of the San
Francisco Hilton and finally;
the
bench mark of the industry;
which is General Manager of the
Tarrytown Hilton in NY. Eventually, years later, she
crossed an upper management bigot and got railroaded to a miserable,
hopeless
property in Seattle,
overrun with gangs and prostitution and she was hounded
into resigning. She now sells real estate in northern California and is
married
to a very nice guy. I was also beginning to work
myself into a corporate position with SynerGraphics, a division of TransAmerica, in
San Francisco. Sally and I both were called to San Francisco at the
same time
so we broke up the apartment arrangement in West Hollywood and moved to
San
Francisco into separate places but still remained friends. We were both
really
tied up in our new assignments. Sally became the Resident Manager of
the San Francisco Airport Hilton. SynerGraphics wanted to
greatly
expand their service bureaus and get a competitive edge on all the
other
microfilm service bureaus. I had designed SynerGraphics’ flagship microfilm
recorder five years earlier;
but they had only purchased a half dozen
and they were difficult to repair because my company had gone out of
business. They wanted to open 40
offices
around the country using new state of the art microfiche
cameras. They wanted me to get one of the manufacturers to make a
special model
for service bureaus such as us. We not only got Bell & Howell to
build the
machine we wanted, but
added some features we had capitalized on in my old
machine, variable character sizes. We also got them to give us the
source code
for their computer so we could modify it to use the new features. For
the next
five years, I would rewrite
the code to double the features and the
same time I doubled the throughput speed. We became the envy of the
trade. I
was flattered by the fact that competitors would hire away our
operators and
get them to steal the code for their computers. It was industrial
espionage but
we couldn’t do much about it without rattling our customer base. After nine years, our
division was sold to Anacomp who had acquired the original company,
DataGraphics, that I
started with 20 years before. After a year with
Anacomp, I found the
politics distasteful and went to work for
super straight Bank of America where I stayed for the next 19 years. My last act at Anacomp was to
offer for sale to Bank of America the software I had written for the
Bell &
Howell microfiche
recorders for $22,000. With permission from both
sides, I accepted the offer
when I moved to Bank of America and
installed the software in the 24 machines the bank owned,
thereby saving the bank replacement costs for a period of 15 years. The
new
models introduced by Bell & Howell still could not come up to the
performance level of the old machines using my software. The software
was never
recompiled and it ran error free for a total of 18 years until the
equipment
was replaced by online technology. My first task at Bank of America was
to try
to save one and one half million dollars in converting paper printing
to
microfiche. I hired a group of people I trusted, also disenchanted with
Anacomp, and together we racked up savings of 18 million dollars in 18
months. I went on to become one of the key people in selecting personal computer and printer technology for the bank until my retirement. In the spring of 2000, the last Bell & Howell microfiche recorder was retired and we had a memorial lunch with the team I brought to the bank in 1981. My software had run error free for over 18 years. My old boss and mentor, Roger Blue from SynerGraphics, came and we had some grand old memories. In retrospect, it was very humbling because there is nothing left of that accomplishment that took about 25 years to achieve. |
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